frequently asked questions
We are added main questions
Before You Book
Absolutely No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for you or your group.
Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggage must be declared when the booking is being made. Smaller items that fit in the passenger footwell (e.g. a laptopcase, handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Extra luggage as well as bulky items could be charged. Contact our Customer Service Center for more details.
Payment is done on arrival at your destination either in Kenya Shillings, American Dollars, UK Pounds or Euro.
If you require wheelchair space, you should always book a minivan.
Although you may book your transfer(s) online up to 10 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our Customer Service Center if you need a transfer within 6 hours.